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Frequently Asked Questions

 Contact us

 

Email address: info@harmonylife.co.uk

Phone: +44 20 3807 2409

We’re open 8am - 5pm BST Monday to Friday, excluding UK bank holidays

 

 

Shipping & Delivery

 

  • Which methods of delivery do you offer?

We currently offer delivery by DPD courier company.

  • How long will I have to wait for my order to arrive?

Our delivery lead time is 5-7 business days.

  • How can I track my orders?

You can check on DPD website http://www.dpd.co.uk/

  • My delivery is missing an item. What should I do?

Please contact us by email info@harmonylife.co.uk or phone +442038072409

 

Web Security & Payments

 

  • Is it safe to shop online at harmonylife.co.uk?

We ensure high security of data on our harmonylife.co.uk Online Store. All credit and debit card transactions are processed by Klarna Bank AB, a secure online gateway that will be responsible for holding and handling information related to your payment details. 

  • What are the payment options?

You can pay with MasterCard, Visa and Pay Pal.

  • Is VAT included in the price?

Yes, prices are displayed with included VAT.

 

Orders

 

  • How do I place an order online?

 Fulfill your shipping details and select payment method.


  • Can I order over the phone?

No, we cannot accept orders over the phone, but our Customer Service will be more than happy to guide you through the order process if you need any help.


  • I have not received a confirmation e-mail. What should I do?

First check your spam filter. If you still have not received your confirmation e-mail, please contact our Customer Service info@harmonylife.co.uk


  •    I have received damaged order. What should I do?

If the package was damaged during shipment, you can contact us at: info@harmonylife.it within 14 working days of receipt of the goods by sending us a photo and the delivery number of the damaged package.


Right of withdrawal

  • Can I exercise the right of withdrawal?

With Harmony Life you can exercise the right of withdrawal within 14 days from receipt of the goods.

The right of withdrawal is valid only if the products are in their original condition and comply with the original quantity requirements. It is therefore necessary that the products have not been used. Make sure the products are returned in the correct packaging.

Please, send an e-mail to info@harmonylife.co.uk in order to receive guidelines where to send the products.

Attach a copy of the order confirmation to the returned products. We will thus be able to handle the return and the repayment more quickly.

Once the products have been checked and evaluated, we will proceed with the refund within 14 days.

Returns of used cosmetics are not accepted.


Usage of Products

  • I am allergic to a lot of products. Can I use Hair Jazz products?

Before buying a product, make sure you are not allergic to the active ingredients it contains. Hair Jazz products comply with all the safety requirements imposed by the European Union and are certified.

  • Can I use Hair Jazz products on oxygenated hair?

HAIR JAZZ is suitable for all hair types. Some HAIR JAZZ products contain alcohol and eggshell extracts, so it may dry out your hair.

For this reason, we recommend using Hair Jazz shampoo, lotion and ampoules only on the roots. Do not forget to apply hair conditioner, mask, leave-in cream and serum for dry hair.

  •         What happens if I stop using the product? Do I run the risk of losing my hair?

If you stop using HAIR JAZZ, your hair will begin to grow normally within a couple of weeks. HAIR JAZZ does not stimulate hair loss.

  •        Does Hair Jazz also affect facial or body hair?

HAIR JAZZ has no effect on facial or body hair for the following reasons:

a) HAIR JAZZ shampoo and lotion must act on the hair for 2 minutes to be effective.

b) The hair on the face and body has a limited length (the growth of the hair on the hands, legs and face is genetically determined).

  •        Can I use HAIR JAZZ on sensitive skin or if I suffer from psoriasis?

For sensitive skin we recommend consulting a dermatologist showing the list of active ingredients.

We do not recommend the use of HAIR JAZZ for people with psoriasis.

  •        Can I use, in combination, conditioner and mask that I usually use?

Yes, you can use your conditioner or mask as you usually do. However, avoid applying the products on the roots and on the skin.

  •       Can pregnant women use HAIR JAZZ?

Yes, HAIR JAZZ can be used both during pregnancy and lactation.

Please, read the active ingredients carefully and ask your doctor for advice before buying.

  •        Can HAIR JAZZ also be used by children (for example a 6-year-old girl)?

In case of real necessity, HAIR JAZZ can also be used by children from 12 years of age. However, our company is convinced that we should favour specific shampoos for children. HAIR JAZZ is a product intended for adults.

  •        Can I use HAIR JAZZ on dyed hair?

Yes, HAIR JAZZ can be used on dyed hair. In this case, however, the colour may last less. HAIR JAZZ was not developed with the aim of preserving the colour.

  •        Can shampoo and lotion be used individually?

For best results, we recommend using both shampoo and lotion. However, satisfactory results are also obtained by using them separately.

  •         How I should use Hair Jazz products?

HAIR JAZZ Hair Growth Stimulating Shampoo:  Every 2–3 days, apply HAIR JAZZ Shampoo to your wet scalp (hair roots). Gently lather and massage it into your scalp with the tips of your fingers for 1–2 minutes. Rinse it out with warm water.

HAIR JAZZ Hair Growth Accelerating Lotion:  Every 2–3 days, dry your hair with a towel and spray the lotion directly onto your scalp after using your Hair Jazz Shampoo and conditioner or mask. Massage it gently for 1–2 minutes. Do not rinse.

HAIR JAZZ Hyaluronic Repair Conditioner: Apply conditioner to damp, clean hair, spreading it evenly from mid-length to the tips. Let the conditioner sit for 1-2 minutes and then rinse it out with warm water.

HAIR JAZZ Intense Nutrition Mask: Apply mask to damp and clean hair, spreading it evenly from mid-length to the tips. Let it stay there for 3–5 minutes and then rinse it off with warm water. We recommend that you use it once per week. Do not apply hair mask directly to your scalp.

HAIR JAZZ Serum: Apply several drops of serum evenly to your towel-dried hair ends. It can also be used on dry hair to add shine and gloss.

HAIR JAZZ Hair Cream: Apply evenly to clean, towel-dried hair and style as desired. It can also be used on dry hair to avoid split ends.

HAIR JAZZ Heat Protectant Spray: Spray onto damp hair before using a hair-dryer. When using with a flat iron, dry your hair, then spray it onto your hair before flat-ironing.

HAIR JAZZ Vitamins: Take two tablets daily after meal with a glass of water. For the best result use for at least 30 days.

HAIR JAZZ Hair Growth Ampoules: Apply the ampoule on a dry scalp and massage it before washing your hair. Wrap your hair with a towel and leave it for at least 10 minutes (Max of up to 1 hour). Wash the hair with HAIR JAZZ Shampoo. For the best results, use HAIR JAZZ ampoules twice a week for 3 months.

Hair Jazz Hair Activator: Take one effervescent tablet per day, dissolved in 250 ml of water or other drink.

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